Meet the CEO

Expertise: Building Relationships One Customer at a Time
Hometown: West Palm Beach, Florida
First job: Burger King
Education and training: Keller Graduate School of Management – Master of Project Management
Number of computers at home: 5
Hobbies: Fishing, Golf and Physical Fitness
Fuel: Smothered Beef Patties and Mashed Potatoes
Favorite thing about The Brass Effect: Listening to people trying to figure out what the name means.
Recharging zone: Watching a great Sci-Fi film
Apps I can't live without: Spotify
Movie(s) You’ve Watched at least 5 times: The Matrix, Waterboy and Major Payne.

rSupportDesk:

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Randy Savage

Hometown: Whitney, TX
First job: Pizza dude
Education and Training: Youtube State University
Number of computers at home: 1
Fuel: Chips and dip
Recharging zone: Alamo Drafthouse and Free Play
Apps I can't live without: Amazon and Google Rewards
Tech tip: Make sure your luggage combination isn't 12345

"Yesterday is history, tomorrow’s a mystery, today is a gift- that’s why it's called the present."

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
Fuel: Sour Gummy Bears
Recharging Zone: Going to Cowboys, Mavericks, and Rangers games
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

"What can I do to make your life easier?"

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen

Can't Stop Won't Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

“Gotta catch 'em all!”

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Recharging Zone: Alamo Drafthouse
Apps I can't live without: Reddit, Spotify, Shazam
Tech tip: If you don't know something, Google it. (not just a tech tip)

"Live Laugh Love always"

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Recharging Zone: Any lake with fishing or camping
Apps I can't live without: Google Maps
Tech tip: reboot.

"Nothing ventured, nothing gained."

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Ron Liles

Hometown: Granbury, TX
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Recharging zone: Spending time with my Family
Apps I can't live without: Bible App
Tech tip: Do not access personal information over public Wifi

"When in doubt, google out"

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

“what is useful…reject what is not…add what is completely your own." - Bruce Lee

Hometown: Tom, OK
First job: McDonald's
Education and Training: University of Oklahoma, A+, Net+, CCNA
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Recharging zone: Eating at Razoo's
Apps I can't live without: Chrome...
Tech tip: Rebooting fixes most software issues...

“It is not the size of the dog in the fight. It’s the size of the fight in the dog." - Mark Twain

Education and training: Some college, Comptia Network +
Hometown: Salem, Oregon
First job: Petroleum Transfer Technician (Gas attendant)
Number of computers at home: 4
Hobbies: Motorcycle Riding, Cliff Jumping, Rock Climbing, Underwater basket weaving
Fuel: Monster Energy Drinks
Recharging Zone: Finding new and exciting things activities to engage in.
Apps I can’t live without: Google Maps
Tech tip: Windows Key X, www.google.com

"Practice Hobbits of Success"

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart

"The only way to truly fail is to give up." - Unknown

Hometown: Baltimore, MD
First job: Arby's
Education and Training: Taking courses towards a degree in computer forensics at Champlain College Online
Number of computers at home: 0
Hobbies: Cooking, cars, motorcycles, music
Fuel: Pizza. It's nature's most perfect food.
Recharging zone: Sitting in the dark on the front porch
Apps I can't live without: Facebook Messenger, Tumblr, Simple Bank Mobile
Tech tip: Biometrics can be less secure than a good, strong password. Fingerprint, voice, and face recognition is easy to fool. Plus, you can never be forced to give up a password in a court of law.

NOC Services:

"No one is going to hand me success. I must go and get it myself. That's why I'm here. To dominate. To conquer. Both the world and myself." - Unknown

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Recharging zone: Water Skiing at the Lake
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

"Do or do not, there is no try." - Yoda

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Recharging zone: Pete's Dueling Piano Bar
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

"Getting information off the internet is like taking a drink from a fire hydrant." -Mitchell Kapor

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

“never know how STRONG you are until being STRONG is the only choice you have."

Hometown: Queens, NY
First job: U.S. Navy
Education and Training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, old fashion
Recharging zone: Local parks, outside recreation
Apps I can’t live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech tip: Reboot the machine…

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, TX
First job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Apps I can’t live without: EN <> ZH Dictionary
Tech tip: How to make a Windows PC better: Step 1: Install Linux

Field Services:

Just Do It. -Nike

Expertise: Troubleshooting
Hometown: Houston
First job: System Builder at Chipsmart
Number of computers at home: 12
Hobbies: Movies
Fuel: Fig Newtons
Recharging zone: Astroworld
Apps I can't live without: Fandango
Tech tip: Use CCleaner and defrag regularly.

"Don't let the computer know you are in a hurry."

Expertise: Prioritizing Tasks
Hometown: Garland, Texas
First job: Chandlers Landing, Rockwall
Education and training: Associates in CIS, MCSE, ITIL Foundations.
Number of computers at home: 6
Hobbies: Motorcycling
Fuel: Pretzels
Recharging zone: People Watching at My Local Coffee Shop
Apps I can't live without: Craigslist
Tech tip: Change your background from its original image.

Let's go to work.

Expertise: Electronics
Hometown: Brooklyn, New York
First job: Roy Rogers
Education and training: A+ Network & MCP Certified
Number of computers at home: 3
Hobbies: Computer Repair
Fuel: VI Shakes
Recharging zone: Swing Dancing
Apps I can't live without: VI Net Pro
Tech tip: The Samsung Note is good for your eyes.

"The man who thinks he can and the man who thinks he can’t are both right."

Expertise: BS Kinesiology, Health & Computer Training
Hometown: Paris, TX
First job: Fiber inspector for Aerospace company
Number of computers at home: 6
Hobbies: Playstation, bowling, football, basketball, computer, movies, anything fun…
Fuel: Blue Bell ice cream
Recharging Zone: State Fair
Tech tip: First thing, did you reboot the computer?

Live Free

Expertise: Computer Hardware & Repair
Hometown: Houston, Texas
First job: Pizza Inn
Education and training: Electronic Engineering
Number of computers at home: 7
Hobbies: Deep Sea Fishing
Fuel: I just love food.
Recharging zone: Being Outdoors
Apps I can't live without: Words With Friends and ConnectWise

Ride like it's stolen!

Expertise: Hardware
Hometown: Lubbock, Texas
First job: Roofer
Education and training: DCSE
Number of computers at home: 6
Hobbies: Motorcycling, Quad Riding, & Mechanical Tinkering
Fuel: Cereal
Recharging zone: Spending time with the family at all of the parks, lakes, pools and camping areas.
Apps I can't live without: Google Maps, Advanced Task Killer & Team Viewer
Tech tip: Password protect everything with a strong password. You never know when your belonging may be lost or stolen.

"You make your own luck!"

Expertise: University of North Texas
Hometown: Dallas, TX
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?

Project Team:

"In life there must be balance. Without balance, eventually we will falter." -Unknown

Expertise: Striving to meet customers' highest expectations.
Hometown: Vietnam & Southern California
First job: Game Operator at Chuck E Cheese
Education and training: San Louis Obispo, Cal Poly - Computer Information Systems; MCSE & MCSA Certified
Number of computers at home: 2
Hobbies: Enjoying time with my family.
Fuel: Pistachio Ice Cream
Recharging zone: Attending Family Gatherings
Apps I can't live without: Google Maps
Tech tip: Don't open unknown e-mails that you receive, they may be viruses.

“640K ought to be enough for anybody.” -Bill Gates

Expertise: Trouble Shooting & Staying Persistent
Hometown: Wylie, Texas
First job: Little Caesars
Education and training: A+, MCP (2000, 2003, 2008), MCTS 2008
Number of computers at home: 5
Hobbies: Being a rock 'n roll musician & playing the bass
Fuel: Tortilla chips and salsa
Recharging zone: The State Fair
Apps I can't live without: Weather Radar
Tech tip: Don't turn your computers off at night. It is better to keep them on in order to run your antiviruses

"In everything, then, do to others as you would have them do to you..." -Matt 7:12

Hometown: Henagar, AL
First job: Grocery store clerk
Education and training: B.S. Electrical Engineering
Number of computers at home: 8
Hobbies: Hanging out with friends & family, camping, hiking
Fuel: Spicy (Indian, Asian, Mexican)
Recharging zone: The beach
Apps I can't live without: Google Maps
Tech tip: 3 Amigo's: Patch Weekly, Use Antivirus Software, Backup Often

Catch 22 is true!

Expertise: Understanding the core relationship in a technology and being able to figure out how the rest of it corresponds.
Hometown: Washington D.C.
First job: McDonalds
Education and training: Duke University- Mathematics
Number of computers at home: 6
Hobbies: Family
Fuel: Ruffles Potato Chips
Recharging zone: Herrera's Cafe
Apps I can't live without: Google Maps & ESPN Score Center
Tech tip: Disconnected network drives may actually still be connected.

"We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

“You only live once, but if you do right, once is enough” – Mae West

Education & training: Bachelor of IT (Networking)
Hometown: Nepal
First job: Help desk technician
Number of computers at home: 4
Hobbies: Cricket
Fuel: Doritos with Salsa
Apps I can’t live without: XE
Tech tip: Just google it