Managed IT Services for
Schools & Public Agencies
Practical IT support for lean technology teams—designed for K–12, higher education, and government agencies.
The Brass Effect (TBE) helps public-sector IT departments stabilize their environment, clear their ticket backlog, and modernize without disrupting day-to-day operations. Whether you need fully managed IT, co-managed support, or project help, TBE : : IT plugs in as an extension of your team.
Through our national brokerage relationship with Sandler Partners, we can also bundle cloud, cybersecurity, connectivity, and telecom solutions into a single, TIPS-compliant offering under The Brass Effect.
Built for Education and Government IT Teams
You don’t need another vendor sending buzzwords and generic quotes. You need a partner who understands bonds, budget cycles, board approvals, and the reality of supporting hundreds or thousands of users with a small internal team.
TBE : : IT supports:
- K–12 school districts and campuses
- Colleges and universities
- City and county governments
- Public agencies and authorities
Our role is simple: keep your environment stable, secure, and predictable so your team can focus on the work only you can do.
Three Ways TBE : : IT Can Support You
Instead of forcing you into a one-size-fits-all “per device” contract, we design support around how your team actually operates.
1. Fully Managed IT
For organizations without an internal IT department or with very limited staff.
- End-to-end management of endpoints, servers, and network
- User support, ticket handling, and vendor coordination
- Standardization of core tools (Microsoft 365, security stack, backups)
- Clear monthly fee aligned to the agreed scope of work
2. Co-Managed IT
For IT teams that are capable but overloaded.
- We take on Level 1 / Level 2 tickets or specific queues
- Project support for upgrades, migrations, and expansions
- Monitoring, patching, and documentation so your team can stay strategic
- TBE as your “bench” when things spike or staff changes happen
3. Project-Based Support
For targeted initiatives and modernization efforts.
- Network assessments and remediation plans
- Office / campus moves and expansions
- Migrations to Microsoft 365 and other cloud services
- Security, backup, and disaster recovery improvements
Carrier and provider selection (internet, voice, cloud, and security) through our Sandler Partners relationship
Core Managed IT Capabilities
We align our services to what matters most to public-sector teams: stability, security, and support your staff can rely on.
24x7 Help Desk
US-based technicians available around the clock for staff support and incident response.
Endpoint & Server Management
Proactive monitoring, patching, anti-malware, and performance tuning across devices and key servers.
Microsoft 365 for Education & Government
Licensing support, migrations, and ongoing administration for Microsoft 365— including configuration and governance as you adopt tools like Teams and Copilot.
Network Upgrades & Support
Identify bottlenecks, improve Wi–Fi performance, and upgrade switches and firewalls as needed.
Backup & Disaster Recovery
Onsite and offsite backup strategies that support your RPO/RTO targets and compliance requirements.
Compliance Support
Assistance with HIPAA, PCI, and other IT-related compliance needs where applicable to your environment.
Remote & Hybrid Work Support
Secure access for staff working from home or in the field, without creating gaps in your security posture.
Co-Managed IT Services
TBE : : IT integrates with your ticketing process and documentation so we operate as one cohesive team.
Cloud, Cybersecurity & Telecom – Delivered Through TBE
Many projects require more than onsite IT support. You also need stable internet, secure connectivity, cloud services, voice, and contact center tools that actually work together. Instead of forcing you to manage a dozen separate vendor relationships, The Brass Effect acts as your single point of contact.
Through our partnership with Sandler Partners, we have access to a broad portfolio of:
- Cloud infrastructure and data center solutions
- Internet and private connectivity services
- Voice, UCaaS, and contact center platforms
- Managed cybersecurity and SOC services
- SD-WAN and network optimization solutions
You stay contracted with The Brass Effect under TIPS; we handle the vendor evaluation, selection, and coordination behind the scenes.
One Contract, Multiple Solutions
When it makes sense for your project, we can structure your engagement so that:
- Onsite services (cabling, infrastructure, A/V, on-prem IT) are delivered directly by TBE
- Cloud, cyber, and telecom services are sourced through the Sandler Partners carrier and provider ecosystem
- Everything is packaged as a cohesive, TIPS-compliant solution under The Brass Effect
This keeps procurement simple, avoids RFP fatigue, and gives your team a single accountable partner for both infrastructure and cloud-based services.
TIPS-Compliant Managed IT Services
Procurement is just as important as the technology itself. The Brass Effect is an awarded vendor under:
- TIPS Contract #250106 – Technology Solutions, Products, and Services
- TIPS Contract #25010401 – Technology Solutions, Products, and Services (Supplemental)
This allows eligible entities to purchase TBE : : IT services through a competitively bid contract vehicle instead of issuing a new RFP.
Key benefits:
- Competitively awarded contract vehicle for technology solutions and services
- Supports K–12, higher education, and government entities
- Streamlines purchasing and reduces lead time on critical initiatives
When projects involve cloud, connectivity, or cybersecurity providers, we leverage Sandler Partners to source the right solutions and still keep everything aligned under your TIPS-compliant engagement with The Brass Effect.
Need documentation for your purchasing department? We’ll provide everything they need to move forward confidently.
A Practical Approach to Taking Work Off Your Plate
We start with a straightforward discovery process: what’s in place today, where you’re feeling the most pressure, and which outcomes matter most in the next 6–12 months. From there, we design a support plan that’s realistic for your budget and staff.
- Assess – Environment review, risks, and current tooling
- Align – Define scope, support model, and success metrics
- Execute – Onboarding, documentation, and ongoing support
No overpromising. No “magic” stack. Just a clear plan, consistent communication, and measurable improvement.
Frequently Asked Questions
Can you work with our existing tools and vendors?
Yes. We don’t require you to rip and replace everything. We’ll prioritize stabilizing what you have, then recommend changes where they make real operational or security sense.
Do you replace our IT department?
Not unless you need that. Most public-sector clients use us in a co-managed model where we take on tickets, projects, or specific functions while your staff retains ownership and control.
How does pricing work?
Pricing is scoped based on device counts, locations, and required service levels. We’ll provide a clear, line-item proposal that aligns with the outcomes you’re looking for—no surprise fees.
Can we use TIPS to purchase your services?
Yes. If you’re eligible to purchase through TIPS, we can structure Managed IT Services under your TIPS contract for a compliant, streamlined procurement process.
Can you also help with cloud, connectivity, or cybersecurity vendors?
Yes. Through our relationship with Sandler Partners, we can help you evaluate, select, and manage cloud, connectivity, voice, and security providers while keeping your engagement TIPS-compliant and centrally managed through The Brass Effect.
